Pool-Store.com is designed
as a courtesy and convenience to its users
to provide information and guidelines on the
Internet, as well as the ability to purchase
products online. Pool-Store.com disclaims any
responsibility for or liability related to
the performance or content on its site and
any site that may be accessible through or
may be resident on the computer servers of
Pool-Store.com. The information and any services
contained online are provided "as is" and "with
The information contained
at Pool-store.com should not be used if it
conflicts with any Federal, State, or Local
mandates, regulations or guidelines.
Pool-Store.com makes no representations
or warranties of any kind concerning the quality,
safety or suitability of the products, information
or services, either express or implied, including
but without limitation, any implied warranties
of merchantability, fitness for a particular
purpose or non-infringement. Pool-Store.com
makes no representations or warranties as the
to the truth, accuracy or completeness of any
statements, services, information or materials
relative to the content contained in Pool-Store.com's
Internet web site.
In no event shall Pool-Store.com
be liable for any indirect, punitive, special,
incidental or consequential damages however
they may arise, even if Pool-Store.com has previously
been advised of the possibility of such damages.
Product warranties are the
sole responsibility of their respective manufacturers.
All pages and content on this
web site and any related sites are copyright
2005-2010 Pool-Store.com, all rights reserved.
The information, graphics, text, audio and
video contained at this web site, may not under
any circumstances be copied, redistributed
or sold for compensation of any kind. Product
names and associated graphics are trademarks
of their respective owners.
The content of this web site,
and any portion thereof, may not be used without
written permission from Pool-Store.com. This
includes, but is not limited to, text, graphics,
descriptions, keywords and content descriptions,
META tags, audio, and video. Each page of this
site is copyrighted, as is the entire site
as a compiled work.
Violators of any copyrights
will be prosecuted to the fullest extent allowable
All orders within the continental
United States are shipped via FedEx Ground/Home
at the cost of $8.95 on most entire orders.
No matter how much you order, your shipping/handling
fee will normally be the flat $8.95 amount.
This fee truly only covers insurance and
handling. There may be additional freight
fees for certain unusually heavy items over
40 lbs., such as gazebo kits, many vinyl
liners, and some pumps, heaters and filters
to name a few. If you wish to expedite your
shipment time with a faster delivery service,
you may so request in the comments field
on the order form. You will be notified prior
to your order being fully processed what
the total freight will be on aforementioned
items. Additional shipping will not be charged
until the card holder has given approval.
Most items in stock will be shipped the same
business day for orders received by 3 P.M.
International orders may or
may not be available, depending on product.
Freight quoted on an International Order
only covers freight and does NOT include
any taxes, tariffs, duties, customs fees
or other fees that the country of destination
You will receive an email verification
of the order you placed provided you type
in your email address correctly and you don't
have email blockers in place.
On canceled or returned items
shipping/handling fees are nonrefundable.
Orders paid by personal
checks will incur a $25.00 fee should the
check be returned for nonpayment.
Most items purchased from
Pool-Store.com include a 30 Day Money Back
Should you receive a defective or incomplete
product, we will assist you in getting a
replacement as soon as possible. If an error
on your order has been made by us, we will
rectify it when you make us aware of it.
In a case where you, our customer, has made
an error in ordering or if you simply reconsider
your order and wish to cancel it or return
product, you will be liable for all actual
shipping fees as well as a 15% to 20% restocking
fee based on the sales price of the item.
If you cancel your order after 5:00 PM Pacific
Standard Time or later, you will be subject
to a cancellation fee equal to 5% of the
total amount of your order. This fee is to
cover the credit card processing costs which
we have already incurred. No returns, exchanges
or credits are allowed after 30 days from
original date of shipment.
Certain items, such as custom made products, are not returnable
at all. For example, a pool liner or safety cover made
to your measurements is not returnable. Above ground vinyl
pool liners may not be returned if opened or unfolded.
Inflatable products and swimwear are not returnable due
to health concerns. Pool chemicals and above ground pools
are not returnable.
If a customer orders a product and refuses
delivery or does not pick up said product
at the destination designated, customer shall
be totally liable for any and all fees incurred
as a result of non-acceptance of order, including,
but not limited to, any taxes, tariffs, storage
charges, duties and other charges incurred.
A restocking fee of 15 to 20 percent will
also apply, depending on the product and
at our sole discretion.
Should you need assistance with a return,
please call us at 1-800-918-POOL (7665) or
email us at sales@Pool-Store.com for
instructions and/or a Return Goods Authorization
(RGA) number. Product will only be accepted
as a return if received in its original,
undamaged carton in new, resaleable condition.
You may feel free to
cancel any order placed as long as you notify
us the same day you place the order. Sometimes
we can even cancel your order if you notify
us the very next day.
Orders canceled after we, or a third
party, have already shipped the item(s)
will incur a 15% to 20% restocking fee
and you will be responsible for the shipping
costs incurred in both directions.
If you cancel your order the next business
day or later, you will incur a cancellation
fee equal to 5% of the total amount of
your order. This fee is to cover the credit
card processing costs.
Because we make every effort to ship,
or to have shipped, all items as quickly
as possible, this cancellation policy has